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Top 25 JIRA Interview Questions and Answers

What is Jira?

Jira is a tool that is used to track bugs and other issues in computer software and mobile apps. It also finds use in project management. It has several useful features and functions that allow you to easily solve issues.

Explain why Jira is used?

The uses of Jira includes-

  • To track the progress of any project.
  • It is used in project management.
  • It is used in bug tracking and issue tracking.
  • You can access the history of issues resolved and information related to the type of issues resolved and by whom.

What is a workflow in Jira?

Workflow in Jira is a group of statuses and transitions of any issue through its lifecycle. The stages of a Jira workflow include-

  • Open Issue
  • Resolved Issue
  • InProgress Issue
  • ReOpened Issue
  • Close Issue

What is a workflow designer in Jira?

A workflow designer in Jira is a graphical tool that helps you to view the workflow layout. You can also create and edit the steps and transition the workflow.

How are reports generated in Jira?

The steps to generate a report in Jira are-

  • Click on reports on the desired board.
  • You will be able to view the last viewed report.
  • Click on switch report list to change the view to a different report from the agile section.
  • In order to view a report that is not under this section, click on all reports

What are the types of reports generated in Jira?

The types of reports generated by Jira are-

1) General reports:

  • Average Age Report
  • Created vs Resolved issue Report
  • Pie Chart Report
  • Recently created Issue Report
  • Resolution Time Report
  • Time Tracking Report
  • User Workload Report
  • Version Workload Report
  • Workload Pie chart Report

2) Reports for Scrum projects:

  • Burndown chart
  • Control chart
  • Cumulative Flow diagram
  • Epic Report
  • Release Burndown
  • Sprint Report
  • Velocity chart
  • Version Report

3) Reports for Kanban projects:

  • Control chart
  • Cumulative Flow diagram

How does a service desk work in Jira?

The service desk in Jira follows the following steps.

  • You must first submit a request to the service agents through email or online.
  • The service agent will then examine the issue.
  • You can then talk over the issues with service desk agent who can finally complete your request.

What are the differences between Jira and Bugzilla?

The main differences between Jira and Bugzilla are-



It needs a commercial license.

It is free.

It uses J2EE, Tomcat, Lucene, MySQL, Oracle, PostgreSQL as server-side architecture.

It uses MySQL, Oracle, PostgreSQL, Perl as server-side architecture.

More load on the server.

Less load on the server.

Dashboard with customizable gadgets is available.

Dashboard with customizable gadgets is not available.

You can prioritise issues using drag and drop.

You cannot prioritise issues using drag and drop.

You can do real-time release tracking.

You cannot do real-time release tracking.

More manageable access controls.

Less manageable access controls.

What is an issue in Jira?

Issues in Jira are can be anything from a story to a bug or even a task. It is basically the building blocks that Jira uses to track tasks and may differ from organisation to organisation.

Explain how an issue is created in Jira.

The steps to create an issue are-

  • Select the Project that contains the issue.
  • Choose the issue type –bug, new feature, story etc.
  • Write a short summary to that you help you understand the issue at a glance
  • In the Description field, elaborate the details of the issue for the stockholders.
  • To create another similar issue of the same type in the same project select create another.
  • Click on the Create button on the navigation bar.

Why an issue is labelled in Jira?

A label is used in Jira to categorize an issue and group them together. They are visible in the details section of the issue.

How an issue can be shared in Jira with other users?

You can share an issue JIRA by clicking on the share option in the issue description page. On clicking, you can send the link containing the issue to along with an optional note on the email address of the other user.

How is an issue linked in Jira?

To link issues in Jira, you must follow the following the steps.

  • Open the issue you have to link.
  • Click on More and then on Link. The Link dialogue box is displayed.
  • While the issue is selected at the left, select the type of link you want to create from the drop-down list.
  • State the issues you want to link in the issues field.
  • You also have the option to add a comment.
  • Click on the Link button.

What are the issues types in Jira?

The types of issues in Jira are as follows-

1) Jira Core issues

  • Task – The work that must be done
  • Subtask – Smaller tasks that make up a large task

2) Jira Software issues

  • Story – Request for functionality by the user
  • Bug – Problems that hamper the functionality of a product or service
  • Epic – Large issue made of many issues

3) Jira Service Desk issues

  • Incident – System outage
  • Service request –Request for a product or service
  • Change – New technologies or solutions
  • Problem – Finding the causes of incidents

Explain the three colour indicators and their significance?

The three colour indicators in Jira are-

  • Blue: Shows the ‘Original Estimate’ of time you need to resolve the issue. It is therefore labelled as ‘Estimated’.
  • Orange:  It shows the time remaining to resolve the issue and is labelled as ‘Remaining’.
  • Green: This shows the time taken to resolve an issue has the label ‘logged’.

What is the purpose of Jira dashboard?

The purpose of a Jira dashboard is to keep a track of all the issues and assignments you are working on in one glance. You can also use the gadgets available to organise all the projects and issues in the form of charts.  There can be more than one dashboards in Jira for the different projects you are working on.

Explain how particular project details are listed in Jira?

The project details are listed in Jira using some attributes that include the name of the project, key, its components, and versions if any.

What is the similarity between Jira scrum and Jira kanban?

The similarities between JIRA Scrum and Jira Kanban lies in the fact that both are extremely powerful tools for optimization of a task. Both the processes depend on the continuous optimization and visualizing of the workflow. In both, the complex works are divided into individual tasks that are dealt with individually for higher efficiency.

What is the difference between Jira scrum and Jira kanban?

The differences between Jira Scrum and Jira Kanban are-

Jira Scrum

Jira Kanban

Regular sprints at fixed lengths.

Continuous flow.

If the user approves, release after every sprint.

According to the user’s wishes or continuous release.

Velocity is the key metric.

Cycle time is the key metric.

Better not to make changes during a sprint.

The user can make changes at any time.

What are the most useful Jira add-ons?

The most useful Jira add-ons include-

  • Automation
  • BigPicture
  • GitHub
  • HipChat
  • Jenkins-CI
  • PagerDuty
  • ScriptRunner
  • Slack
  • Structure
  • Tempo Timesheets
  • Usersnap

How is a security setting helpful in Jira?

Security settings in Jira restrict the access of various users to a particular issue. Only users with a chosen security level can access and work on any issue.

What is cloning an issue in Jira?

In Jira, cloning is same as making a copy of the issue in the same project such that the duplicate issue may be treated and edited as a new issue.

How to create kanban board in Jira?

The steps to create a Kanban board in Jira are-

  • Log in to the JIRA
  • In the Project drop-down click on Create Project
  • Select Kanban Software development
  • Click on Next
  • Enter the required details
  • Click the Create button

How to delete a component in Jira?

To steps to delete a component in Jira, open the actions column menu in the components screen of the required component. Then press delete.

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